Refund policy
We want you to be satisfied with your purchase from Bazaarbabaf. If you are not satisfied with an item you received, you may request a return or refund in accordance with the policy below.
Return Request Period
You may submit a return request within 30 calendar days of receiving your order. Requests submitted after this period may not be accepted. Please contact our customer support team if you have questions about your eligibility.
How to Request a Return
To request a return, please follow these steps:
- Contact our customer support team at [email protected].
- Provide your order number, the item you wish to return, and the reason for the return.
- Follow the instructions provided by our support team.
- Send the item back according to the confirmed return arrangements.
Please do not send a return package before confirming the return arrangements with our customer support team.
Return Shipping Costs
For returns due to personal preference or a change of mind, the customer is responsible for the return shipping costs.
If an item has a quality issue, was sent incorrectly, or was damaged during transit, please contact us first. We will review the circumstances and responsibility involved and assist with an appropriate solution.
Refund Processing
After the returned item has been received and inspected, eligible refunds are generally initiated within 5–10 business days.
Refunds will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Restocking Fee
We do not charge a restocking fee for returns.
Product Issues and After-Sales Assistance
If an item arrives damaged, is missing, or does not match your order, please contact us promptly. Include your order number, a description of the issue, and clear photos where possible. We will review the matter and assist based on the circumstances.
Contact Us
For questions about returns, refunds, or after-sales assistance, email [email protected] or call +86 15102223195. Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).