Shipping policy
We aim to process orders promptly and deliver products to the shipping address provided at checkout. Please make sure your shipping information is accurate and complete before placing an order.
Order Processing Time
Orders typically require 1–3 business days to process. Processing includes order confirmation, product preparation, and shipping arrangements. This period does not include transit time.
Processing may take longer during holidays, periods of high order volume, or other exceptional circumstances.
Shipping Time
After dispatch, standard shipping typically takes 7–15 business days. The estimated total delivery timeframe, including processing and transit, is approximately 8–18 business days.
These timeframes are estimates only. Actual delivery may be affected by the destination, carrier operations, weather conditions, customs inspections, or other circumstances beyond our control.
Shipping Fees
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a standard shipping fee of US$12.99.
The applicable shipping fee will be displayed at checkout.
Shipping Address
Please carefully check your name, phone number, street address, city, state or province, postal code, and any other required delivery information before submitting your order.
If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes may not be possible once the order has entered processing or shipping.
Shipping Delays
Delivery may be delayed due to weather, holidays, carrier arrangements, customs inspections, or other unforeseen circumstances. We will do our best to assist with shipping-related concerns, but we cannot guarantee delivery by a specific date.
If your order has not received tracking updates for an extended period or appears to have a delivery issue, contact us at [email protected] with your order number.
Package Issues
If your order arrives damaged, contains missing items, or does not match your order, please contact us promptly. Where possible, provide your order number and clear photos so we can review the issue and assist you.